• Special terms will be applicable on order, exchange, warranty and guaranty policy;
• During any sales campaign, the product will be delivered within 5 working days after the order is confirmed in terms of inside Dhaka and 10 working days outside Dhaka.
• Customer can exchange, replace and repair his/her purchased product(s) under the terms of above policies only for once in the manner of as specified by our customer care service.
• No cash refund will be applicable in any manner.
• The product(s) purchased under any DISCOUNT price/sales campaign cannot be exchanged, replaced or repaired under the terms of above policies..
• Customer can avail warranty and guaranty facility on his/her purchased product(s) subject to reasonable and foreseeable use of the same. Claim against damage due to misuse, but are not limited to, poor maintenance, neglect, abuse, installation or alteration that is improper or inappropriate, used outside of the purpose of the product, improper care, normal wear and tear, abrasive, sink in water, hole, burn or shrink will not be entertained.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons