Customers can request an exchange for their purchased item in fresh/unused condition within 02 days after receiving the delivery. After 02 days, Corium will not accept any exchange request.
A customer has to request an exchange by sending an email to [email protected] and attach the product image and invoice in the email for reference.
Corium will NOT accept any exchange request through the hot line; therefore, the Customer needs to email to record an exchange request.
The exchange process will take up to 15 working days from the date of email received.
Customer CANNOT exchange an online purchase from any retail store.
An exchange facility can be availed only once with the same product(s) and SKU(s).
Customers can only exchange their item with an online purchase invoice & original shoe box and packaging.
Delivery cost in terms of exchange under the terms of this Exchange Policy will be paid by the Customer.
The Customer needs to send the product for exchange within 5 days to the corium office/warehouse for a product quality check from the date of Email confirmation from Corium.
Customers will only receive an exchange if the product condition is in fresh/unused condition when received in the corium E-commerce Warehouse/ delivery logistics.
If the requested product size is not available after the product quality check, the Customer will be given an opportunity to buy different product (product purchase value).
If the Corium QC team declares that” the product is not in saleable condition,” the same product will be sent to the Customer.
There will be NO cash refund under any circumstances.
There will be NO return of the purchased product/s.
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