Warranty Policy

At Corium, we are committed to customer satisfaction, and all products are controlled for quality and size through a rigorous quality assurance and control system. In the rare case that our product(s) fail to delight, Customer (s) may avail of our following warranty facility-

• We offer a warranty on the products sold by us by full replacement due to major material and/ or workmanship defects, or by repair of minor material and/or workmanship defects.
• Major material and workmanship defects are limited to i) Sole abrasion and sole cracking ii) Upper tearing or sock material cracking or insole cracking iii) Ornaments, trims, elastic, zipper and buckles failure and removal where repair is not possible.
• Minor material and workmanship defects are limited to i) Upper polishing variances ii) Sole bonding defect iii) Lace tearing iv) Hand stitch failure v) Buckle and buckle elastic change vi) Velcro change vii) Trims, rivet and eyelets cracking and removal.
• Customer(s) can avail our warranty facility under the terms of this warranty policy on his/her purchased product(s) within 60 (sixty) days after delivery the same.
• Replacement under terms of this warranty policy can only be done with the product(s) of same and/or higher value subject to payment of the price difference.
• Under the terms of this warranty policy, repair will be done within 10 working days after placing the claim.
• No warranty facility will be applicable under the terms of this warranty policy without an online purchase receipt/invoice.
• No warranty facility will be applicable under the terms of this warranty policy without communication with our customer care service within 60 days after delivery of any order.

Special Terms:

• Special terms will be applicable on order, exchange, warranty and guaranty policy;
• During any sales campaign, the product will be delivered within 5 working days after the order is confirmed in terms of inside Dhaka and 10 working days outside Dhaka.
• Customer can exchange, replace and repair his/her purchased product(s) under the terms of above policies only for once in the manner of as specified by our customer care service.
• No cash refund will be applicable in any manner.
• The product(s) purchased under any DISCOUNT price/sales campaign cannot be exchanged, replaced or repaired under the terms of above policies..
• Customer can avail warranty and guaranty facility on his/her purchased product(s) subject to reasonable and foreseeable use of the same. Claim against damage due to misuse, but are not limited to, poor maintenance, neglect, abuse, installation or alteration that is improper or inappropriate, used outside of the purpose of the product, improper care, normal wear and tear, abrasive, sink in water, hole, burn or shrink will not be entertained.
• We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
• We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected. We will not be held responsible or liable for any failure for the Purchase to complete, or any resulting loss or damages to you.